The
challenge
Kit and Ace needed to streamline order processing and manage real-time inventory for its online store
Siloed data and systems
Data were siloed across a variety of systems and varied processes.
Complex protocols
Complex communication protocols across order processing, payment, shipment and tracking.
Various data formats
Various data formats such as X12, JSON, XML, BAPI, IDOC, TEXT, CSV etc.
Solution
design
MuleSoft used to achieve a better customer experience for the online store
Connect the e-commerce platform and SAP
Integrate shipment, CRM and marketing
Send data to Snowflake for analysis
Connect the e-commerce platform and SAP
Kit and Ace integrated their Hybris e-commerce platform with SAP for real-time inventory management using MuleSoft, with an API-led connectivity model and ETL jobs.
Integrate shipment, CRM and marketing
The company also integrated with B2B EDI based shipment and tracking services. Additionally, the solution integrated with a CRM and marketing tool to improve the user experience.
Send data to Snowflake for analysis
Finally, an integration pushed transactional, analytical and log data to Snowflake for further analysis, supporting more informed decisions based on real-time data.
Customer
benefits
Better customer experience, increased online sales and better visibility of orders and customers
Better Customer
Experience
Increased
Online Sales
Order, Customer
Visibility
Real-time
Inventory
Results
delivered
The solution helped the retail apparel company streamline operations and improve customer experience
Improved customer experience
Streamlined operations and a better user experience.
Increase in digital revenue
Increased online sales for the company's critical online store.
More informed decisions
Decisions based on real-time data for the retail apparel company.
Capabilities
used
The capabilities and delivery expertise that supported the work
