The
challenge
A workforce management solutions provider suffered from not having its IT ready for tomorrow
Manual workflows and processes
Payworks was riddled with manual workflows and inefficient processes, which resulted in subpar customer experience.
Error-prone workflow management
Error-prone workflow management resulted in lost hours in correction, causing increased IT spending.
Freedom from technical limitations
The organization wanted to adopt a new technology that liberates them from technical limitations.
Solution
design
Building and monetizing APIs that net into more revenue streams and less IT debt
Determine fit and elicit requirements
Create a roadmap to successful go-live
Deliver faster with tested frameworks
Determine fit and elicit requirements
PlektonLabs was brought in to determine fit with MuleSoft as the integration layer. The experts spent time to clearly elicit requirements and show the value of MuleSoft.
Create a roadmap to successful go-live
A roadmap to successful go-live was created. Currently PlektonLabs is providing delivery and managed services to ensure client success in utilizing MuleSoft.
Deliver faster with tested frameworks
Faster delivery time was ensured with tried and tested frameworks and tools developed by PlektonLabs, keeping self-sufficiency in the long run front and center.
Delivery
benefits
A roadmap to successful go-live, faster delivery and self-sufficiency in the long run
Requirements
and Roadmap
Tried and Tested
Frameworks
Delivery and
Managed Services
Long-Term
Self-Sufficiency
Results
delivered
Improved customer experience, an increase in revenue and faster development
Better customer experience
Building and monetizing APIs for a better customer experience.
Increase in revenue
APIs that net into more revenue streams and less IT debt.
Faster development
Faster delivery time with tried and tested frameworks and tools.
Capabilities
used
The capabilities and delivery expertise that supported the work
