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Success story · Telecommunications

One shared platform. Usage and cost traced to each team

Accommodating 100s of lines of business at a Tier-1 US telecom to share the same MuleSoft Platform with proper access and cost sharing.

The
challenge

Centrally managed MuleSoft Platform supporting 100s of lines of business (LoBs) that deploy their own APIs

Disparities in vCore consumption

Significant disparities in vCore license consumption among LoBs, and a need to track usage by each LoB for accurate cost allocation.

A tracking gap in the platform

MuleSoft Anypoint Platform lacks the capability to track vCore usage by LoB, so a custom cost center solution was required.

Different setups per LoB

Customizing LoB setups while standardizing processes, as some LoBs need dedicated business groups and others share the platform.

Solution
design

Efficient operations, appropriate access controls and governance within the MuleSoft Platform for all LoBs

Define client onboarding and business groups

Create an API book and API portals

Track vCore usage and associated costs

Define client onboarding and business groups

PlektonLabs implemented a comprehensive solution. A client onboarding process was defined and business groups were set up based on LoB requirements, ensuring proper access management.

Create an API book and API portals

A detailed API book with authorization settings and API portals were created to engage API consumers. API governance frameworks were established for each LoB and enterprise-wide.

Track vCore usage and associated costs

A custom tool was developed to track vCore usage and associated costs by each LoB, enabling accurate reporting and fair, transparent cost allocation for all LoBs.

Platform
benefits

Better platform adoption and utilization, with transparent cost distribution and value realization

Smooth Client
Onboarding

Better Platform
Adoption

Transparent Cost
Distribution

Better Resource
Planning

Results
delivered

Improved user experience, better cost distribution and faster onboarding

Improved user experience

Better platform adoption, utilization and resource planning.

Better cost distribution

Transparent cost distribution and value realization.

Faster onboarding

Smooth onboarding through a defined client onboarding process.

Capabilities
used

The capabilities and delivery expertise that supported the work

Solutions

Regulatory Compliance and Audit Automation Reusable Integration Operating Model / Playbook Simplification of Technology

Services

Customized Integration Services Enterprise Integration and API Advisory

Explore the Full Story Behind the Result

PlektonLabs

Take an inside look at the real-world strategy, technical breakthroughs, and unbroken execution loop that turned a high-stakes challenge into a major victory.

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